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Privacy and Security Policy

Blueberry Pet understands that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

What personal information does Blueberry Pet collect about customers?

The information we learn from customers helps us continually improve our service. Here are the types of information we gather from you.

Information provided by you. We receive and store any information you enter on BlueberryPet.com. This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in promotions, surveys, content submissions, chats, discussion groups, requests for suggestions or other features or services offered by us. As a result, you may have gave us such information as your name, address and phone numbers; credit/debit card numbers, expiration date and other billing information; people to whom purchases will be shipped, including addresses and phone numbers; purchase history; and names and email addresses of friends, possible any information you entered on our social media channels.

Automatic information. We automatically receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and other technologies to obtain certain types of information when your computer, mobile device or other device accesses any content on our web page. We also collect information such as purchase history; products viewed or searched for history; visits to any page on our server; and page interaction information and your email address that you used to contact us. We associate the information we store in cookies with personal information you submit whenever you shop with Blueberry Pet. During some visits, we may also collect technical information from the device you are using to browse our website to help us with fraud prevention purposes.

Email communications. To help us make emails more useful and interesting, we often receive a confirmation when you sign up for our newsletter or other promotions. We are trying our best to avoid sending unnecessary messages to our customers. If you do not want to receive email from us, please unsubscribe from our My Account.

What about cookies and other tracking technologies?

Our websites use "cookies," which are unique identifiers that are embedded to recognize your device and provide you with our customized service when you visit our website. Cookies can be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Besides cookies, we also work with service providers that help us track, collect, and analyze customer information. However, with the help of the browsers, you will be able to deny certain new cookies, have your browser notify you when you receive a new cookie, or disable cookies functionality altogether.

We may combine the information that has been collected from you both through cookies and other technologies. This information may be used to improve our website, to personalize your shopping experience, to customize our communications with you, and to enhance our advertising.

How does BlueberryPet.com use my information?

Information collected from our customers is an important part of our business. We use information collected from you:

  • To process your orders
  • To provide an enhanced and more personalized interactive shopping experience
  • To communicate with you and to send you information by email about our products, services, contests, and promotions. However, you can choose to opt-out of direct promotional communications from us. Please unsubscribe at My Account.
  • To evaluate the problems of our website and improve our site design, products and services
  • To protect the security or integrity of our websites and our business

How does BlueberryPet.com share my information?

Similar to most of the online stores, we share your information with our service providers who manage our customer information and perform services for us. Those activities include promotional campaigns, communications to our customers, survey research and etc. We do not authorize any of these third parties to make any other use or disclosure of your information.

We also share your information with companies that we have contracted out our services to, such as international packaging, carrier companies and financial organizations.

We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Blueberry Pet or others.

How do I know my personal information is secured?

BlueberryPet.com does its best to provide you with a safe and convenient shopping experience. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your personal financial information. We have taken precautions of deploying and using technologies such as firewalls, systems and procedures, to protect the security of your shopping. Since no security system is absolutely fool proof, we are trying our best to review, refine and upgrade our security technology to protect the security and privacy of our customers. Although these methods are taken place on our website, it is important for you to protect the secrecy of your password, which should never be disclosed by you. Be sure to sign off when finished using a shared computer.

How do I access or change my information?

You may review, change or correct your personally information at any time by accessing your account on BlueburryPet.com. To access your information on our website, simply sign in to your account with a valid email address and password, and you will be able to change your personal information in your account profile.

Do I have choices to opt in/out?

As our valued customers you can always choose not to provide information to us. You may also add or update your account information. If you are not comfortable with our promotional emails, please adjust your account preferences by unsubscribing from our mailing list. If you want to disable your account to prevent any future purchases, please contact our Customer Service Team via email.

As mentioned before, most browsers will tell you how to prevent from accepting new cookies, how to set the browser functionality to notify you when you receive a new cookie and how to disable cookies.

Are children allowed to purchase on BlueberryPet.com?

We respect children's privacy. We do not knowingly collect personal information from minors (18 years old). Our websites are general audience sites and are not targeted to or intended for the use of children. We sell products for the purchase by adults. If you are under 18, you may shop on BlueberryPet.com with the supervision of a parent or guardian.

Where can I find the updates of notices and revisions of privacy policies?

Due to the constant changes of our business, our Privacy and Security Policy will change also. We will post those changes to this statement, In the event of a change, the revised policies or terms and conditions will be posted immediately online. We encourage you to check the recent changes frequently before any purchase so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.