Your package may be opened and checked by Customs before the package arrives by your door. Although the possibility of import taxes is very slim, we strongly suggest you to understand the importing policy of your own country before making a purchase.
International shipping rates do not include import taxes, customs duties and fees. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Pet1click Corp., the recipient must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Pet1click Corp. is proudly partnered with the United States Postal Service(USPS), United Parcel Service(UPS®)and DHL Expressto offer the following shipping methods to our valued customers. You can choose your preferred shipping method during the checkout process on our website.
US Delivery Services Options:
Non-US Delivery Services Options:
Our shipping partners may decide to pack your items separately due to weight, size concerns or product shortage. You will be able to check and track each item through our website when shipped separately.
To reduce the number of packages, we try to combine multiple orders into the same shipmen when possible. We will consolidate your shipments if you place multiple orders within a close time frame or your orders require shipment to the same address.
Tracking your order is easy if you know how to match your tracking code with the website that you will need to go to. Please refer to the following official websites of UPS, USPS or DHL Express.
For registered customers, Pet1click Corp. provides a complete list of your order details and shipment summary. Simply go to ‘My orders’ under your account, you will be able to see your shipment information. The shipment information includes a tracking number for each package, which you can use to match the carrier website for order tracking.
In most cases, the shipping carries are identified as USPS, UPS or DHL Express. Please refer to the chart in question 1 to match your tracking number with the right website. Pet1click Corp. encourages our customers to track package on the website of those carrier companies, which provide the most updated details of your package.
If your refund is accepted by our Customer Service Team, we will send you a Refund Authorization Email. When will your refund be reflected on your account? It depends on both the shipping company and your bank. Once your returned item is delivered to Pet1click Corp, we will immediately start to issue the credits to your original form of payment.
Sometimes, our customers will find ‘pending’ refunds on their balance both no matter you are using credit/debit cards or PayPal. If the refund is pending, the money is being transferred from the account of Pet1click Corp.. For PayPal users this usually takes about 3-4 business days, after which you will receive the money. For credit/debit card users, this actually depends on your bank. Please contact your bank for more information.
Based on our data, it will take approximately 7 business days from the date we received the returned items to reflect to your original form of payment. After 7 days, you should expect to see the full amount of the refund, minus the return shipping charge when applicable, to your credit card, debit card or PayPal credit. We will send you an email notification once the refund has been applied.
Yes, our customers will be responsible for the additional fees include shipping, handling, duties and other charges. However, you will not be responsible for the cost of return shipping if the return is the result of a Pet1click Corp. error. Pet1click Corp. will be responsible for the additional charges when:
All dogs are different and vary in their size, just as people vary in size and shape. Make sure to measure your dogs before buying apparel product to make sure it will fit.
It is common that small dogs may not be able to fit into our size Small apparel. Even the particular size that your pooch always wears does not guarantee that all size from Pet1click Corp will fit your pooch perfectly this time.
As a designer brand, we have found a truth that can’t be denied: different designers and manufacturers use their own size charts, which may lead to confusion.
Please measure your pooches carefully before making your purchase. If you have any other questions concerning the sizes and our products, please feel free to contact us via firstname.lastname@example.org. Our customer service team is always here to help!