Blueberry Pet gladly accepts returns or exchanges of unworn, unwashed, unaltered, undamaged, or defective products purchased online or by phone and shipped to a U.S. address within 30 days of the original purchase date.
A Return Merchandise Authorization Number (RMA#) is required for all returns and exchanges. Returns received without authorization may not be accepted. Returned items must include the original packaging, including protective plastic covers, garment bags, dust bags, and attached tags.
Personalized, monogrammed, altered, or final sale items cannot be returned or exchanged. Items that do not meet our return policy requirements or are not eligible for resale will not be accepted and may be returned to the customer.
Refunds will be issued to the original form of payment.
Items delivered by Marketplace vendors must be returned directly to the vendor and will not be accepted at the Blueberry Pet distribution center. Please contact the Marketplace vendor directly for return instructions.
To start a return or exchange, please email service@blueberrypet.com to request an RMA#. A confirmation email with the return address and RMA# will be sent within 48 hours.
Please include the RMA# on your return form, select the item being returned, and provide the reason for return. Insert the completed form into your package and seal it securely.
Ship the package to the warehouse address provided using your preferred carrier. Customers are responsible for return or exchange shipping fees, as well as original shipping charges.
Once your return is received and inspected, we will issue a refund to the original form of payment. Please allow up to 2 weeks for processing.
For exchanges, a replacement item will be shipped after we receive and inspect your return package. In some cases, we may ask you to place a new order online.
International customers may email service@blueberrypet.com within 30 days of the original purchase date to request an RMA#. Please follow the same return steps listed above.
Refunds will include any duties and taxes originally paid on the returned item, issued in the same currency and exchange rate as the original order. Customers are responsible for return shipping fees and original shipping charges. Please allow up to 2 weeks for processing.
For any questions or concerns, please contact us at:
